PRIVACY POLICY

Olivia Jade UGC customer privacy notice

This privacy notice explains how Olivia Jade UGC collects, uses and protects your personal information when you interact with our services.

Contact details

What information we collect, use, and why

Lawful bases and data protection rights

Where we get personal information from

How long we keep information

Who we share information with

Sharing information outside the UK

How to complain

Contact details

Email: hello@oliviajadeugc.com

What information we collect, use, and why

We may collect or use the following information to provide services and goods:

- Names and contact details

-Records of meetings, communications and decisions

-Email addressesWebsite usage data (cookies/analytics, such as pages visited/interaction data)

-Social media handles (if collaborating)

-Marketing preferences

You are not required to provide personal data, but if you do not provide certain information, we may not be able to deliver our services or respond to enquiries.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you (to deliver services or digital products you purchase).
All of your data protection rights may apply except the right to object.

Our lawful bases for marketing are:

Consent (for email marketing and optional communications)
Legitimate interests (for basic website analytics and improving services)

Our lawful basis for legal compliance is:

Legal obligation (e.g. tax and accounting requirements)

Our legitimate interests include improving our services, understanding how users interact with our website, and growing our business in a way that does not override your rights.

Where we get personal information from

Directly from you
Publicly available sources

How long we keep information

Marketing data (e.g. email subscriptions): retained until you withdraw consent or after 24 months of inactivity
Customer/client data: retained for up to 6 years to comply with legal and tax obligations
Enquiries: retained for up to 12 months
Website analytics data: retained for up to 26 months

We may retain data longer where required by law or for legal claims.

We regularly review the data we hold and delete or anonymise it when it is no longer necessary.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Data processors

Website hosting providers (e.g. Wix), Email marketing platforms, Analytics providers (e.g. Google Analytics, Meta Business Suite)

These data processors carry out activities such as hosting our website, managing email communications/lists/campaigns, and analysing website and social media data.

Some of our service providers are also based outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses for the international transfer of data.

We do not sell your personal data to third parties.

Sharing information outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: WIX
Category of recipient: Website host
Country the personal information is sent to: United States, Ireland, South Korea, Taiwan, and Israel ( server locations).
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: WIX
Category of recipient: CMS software
Country the personal information is sent to: United States, Ireland, South Korea, Taiwan, and Israel ( server locations)
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lan

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint